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Conflict Management

Conflict can make things uncomfortable or awkward, especially at work. In this course you will focus on constructive steps to overcome conflict with parents, co-workers and employers. You will also learn ways to be a better teacher and employer. Owners will examine how to make sure their employees are properly trained.
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Course Info
CDA / NAEYC
Instructor
training HOURS
2 training/clock hours
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CEU
0.2 CEUs
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TARGET AUDIENCE
Adults, Administration
LEARNING OUTCOMES
  1. Owners will examine how to make sure their employees are properly trained
  2. Employees will apply conflict resolutions to handle problems directly and with understanding
  3. Childcare workers will learn to create the environment to be and intentional teacher
Bertelsen Education courses are internationally accredited through IACET.
This course counts towards the following CDA Core Competencies:
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5. Managing an Effective Program Operation
This course counts towards the following NAEYC Standard(s):
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1 - Relationships
10 - Leadership and Management
Meet the instructor

Jenna Peterson

Jenna Peterson graduated with a Bachelor's in Communications emphasizing in Public Relations and Advertising from Brigham Young University-Idaho. She believes that everyone has a voice and deserves to be heard. It is important to effectively communicate problems and preplan strategies to be prepared for all situations. 

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